Single Vision — 1 pair of glasses = $99 Single Vision — 2 pairs of glasses = $159 BEST VALUE ONLINE ONLY Single Vision Glasses — Frame + Lenses for $65 or 2 Pairs for $99 ONLINE ONLY Progressive — 1 pair of glasses = $350 Progressive — 2 pairs of glasses = $500 SAVE $200 ONLINE ONLY Contact Lenses — $5 Off Your Order with Code Charmcontacts ONLINE ONLY Glasses Deals — See Our Latest Offers DEALS Single Vision — 1 pair of glasses = $99 Single Vision — 2 pairs of glasses = $159 BEST VALUE ONLINE ONLY Single Vision Glasses — Frame + Lenses for $65 or 2 Pairs for $99 ONLINE ONLY Progressive — 1 pair of glasses = $350 Progressive — 2 pairs of glasses = $500 SAVE $200 ONLINE ONLY Contact Lenses — $5 Off Your Order with Code Charmcontacts ONLINE ONLY Glasses Deals — See Our Latest Offers DEALS Single Vision — 1 pair of glasses = $99 Single Vision — 2 pairs of glasses = $159 BEST VALUE ONLINE ONLY Single Vision Glasses — Frame + Lenses for $65 or 2 Pairs for $99 ONLINE ONLY Progressive — 1 pair of glasses = $350 Progressive — 2 pairs of glasses = $500 SAVE $200 ONLINE ONLY Contact Lenses — $5 Off Your Order with Code Charmcontacts ONLINE ONLY Glasses Deals — See Our Latest Offers DEALS
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Refund policy

Refund & Return Policy

Last updated: May 4, 2026

1. Return Window

All products must be returned within 30 days of purchase. This applies to both glasses and contact lenses.

2. Contact Lenses & Eye Care Products

For health and safety reasons, we can only accept contact lenses and eye care products if the packaging is completely sealed and unopened. Opened items cannot be returned.

3. In-Store Glasses Returns

Returning glasses purchased in-store is simple — just call or email us and we'll take care of it.

4. In-Store Additional Fees

Please be aware that certain returns may be subject to additional charges:

  • A restocking fee may apply depending on the product and condition of the return.
  • If your original purchase was processed through insurance or direct billing, an administration fee may be applied to cover the cost of reprocessing the claim.

Our team will always communicate any applicable fees with you before processing your return.

5. Online Orders — Returns

If you purchased online and want to return your order:

  • Returns are at your expense. We recommend a tracked, insured shipping method.
  • Email us at info@charmoptical.ca with your tracking number so we can follow the parcel.
  • You must return everything that came with the original order — frame, case, cloth, paperwork, and any accessories.
  • If anything is missing, a restocking fee of up to $20 may apply. If the order comes back complete and in good condition, no restocking fee is charged.

6. Online Orders — Refunds

Once we receive the return and confirm it's in good condition, we'll refund the full amount you paid.

7. Online Orders — Insurance

We're not able to process insurance claims or adjustments for online orders. Once the order ships, our part of the service is complete.

If you want to use your insurance, we strongly recommend purchasing in-store. For local orders, we go above and beyond with direct billing and claim support.

Insurance providers apply much stricter rules to online sales — and while some online retailers do advertise insurance processing, it typically comes with significant limitations.

Contact Us

For any questions, please contact us with your name and order number:

Charm Optical
5035 Ellerslie Road SW, Edmonton, AB T6X 1X2
Phone: (780) 490-0090
Email: info@charmoptical.ca